Refund policy
Eligibility for Returns To qualify for a return, please ensure that the device meets the following criteria:
- In original condition
- Fully functional and unused
- All tags attached
- Original packaging intact
- For hygiene reasons, items must not have been used or attached to any body parts
Initiating a Return: To initiate a return, please email us at skincaresparky9@gmail.com Please note that we don’t provide prepaid return labels.
Damaged & Defective Goods: If you receive a defective item, report the issue to our customer support team via email. Our team will provide assistance and instructions on how to use the product. If the item is truly defective, we will offer a FREE replacement.
For damaged & defective goods: Please email us at skincaresparky9@gmail.com
What about your 30 to 90 day money-back guarantee? Yes, we do offer a 30 to 90 day money-back guarantee. To be eligible, you must:
- Use the item consistently for a full 90-day period
- Not see any results
- Take a photo before starting with the product to compare with your results after 90 days
Return Fees: A $10 to $20 fee for processing, shipping, and logistics will be deducted from your total refund amount.
If you wish to return your device, we offer a 50% refund of your initial purchase price. The remaining funds cover return handling, shipment to our refurbishment center, device cleaning, testing, quality assurance, repackaging, and restocking.
Initiating a Return To initiate a return, please email us at skincaresparky9@gmail.com
Order Cancellation: We want to get your orders to you quickly, so we usually pack and dispatch them quickly. Unfortunately, once an order is placed, it can't be cancelled, because it is already in the process of being packed and shipped. We understand this might be inconvenient, but we hope you appreciate our effort to get your order to you ASAP! Thanks for being a valued customer!
Need Help? If you have any questions or have received a faulty item, please contact us anytime at skincaresparky9@gmail.com We are here to assist you!
Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, or, in the case of multiple items delivered separately, within 14 days of receiving the last item in your order, without providing a reason.
To exercise your right of withdrawal, you must notify us within the 14-day withdrawal period and return the item(s) within 14 days of submitting your withdrawal request. To initiate a return request, please visit: https://shopify.com/63785369683/account.
Once we receive and inspect the returned item(s), refunds will be processed to the original payment method within 14 days. We may withhold the refund until the returned goods have been received or until proof of return shipment has been provided, whichever occurs first.
Customers are generally responsible for the cost of return shipping. However, if the item is defective, damaged, incorrect, or otherwise not as described, we may cover the return shipping costs at our discretion.
If you exercise your right of withdrawal, we will also refund the standard delivery charges paid for the original shipment. Any additional charges resulting from a delivery method other than our standard shipping option are non-refundable.
The right of withdrawal does not apply to products that are made to the customer's specifications, clearly personalized, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, or any other products exempt from withdrawal rights under applicable consumer protection laws.